FAQ

Standard orders are processed within 2–4 business days. Delivery times vary depending on your location: typically 3–7 business days for domestic orders and 7–14 business days for international orders. You will receive a tracking number via email once your order has shipped.

We partner with trusted courier services such as Royal Mail, DHL, and FedEx to ensure safe and timely delivery of your order.

We accept returns for eligible items within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping costs, and we recommend using a tracked service for security.

Once we receive and inspect your return, refunds are processed within 3–5 business days. Please note that customized jewelry, engraved pieces, or items worn for hygiene reasons may be non-returnable. For clarification, kindly contact our customer care team.

Yes, exchanges are available for eligible products. Customers must return the original item before an exchange is processed. Exchanges are subject to stock availability. If the new item is of lesser value, we will refund the difference. If it is higher, the balance will need to be paid before dispatch.

We take great care in quality control and secure packaging. However, in the rare case that your item arrives damaged or defective, please contact us immediately with photos. We will arrange a replacement or full refund, including any applicable shipping costs.

Yes, every piece purchased from MEHRU GEMS comes with a Certificate of Authenticity to guarantee the quality and genuineness of our gemstones and jewelry.